How to shop online on IKEA Tenerife

Yes. All promotions are available both for the Pick up Points and the stores.

You’ll be able to know where your purchase is, just click “Log in” on the top of the main page. Then access to My account > My orders. Also, we will inform you of every step through sms or email. If you prefer or need extra information, get in contact with customer service through the telephone number: 822 621 532.

Adding items to an order that has already been placed is not possible, but you can make as many new orders as you want.

Yes, you can ask for the additional services you need. You have at your disposal home delivery, assembling, measuring and kitchen installation. By the end of your online order, we'll call you to set the details of the services requested and make your payment.

We are available from 10:00 to 22:00 hours through the contact section or calling 822 621 532.

In compliance with the Organic Law 3/2018 of December 5 on Data Protection and guarantee of digital rights, the information that the personal data that you provide us will be processed in a responsibility file of SARTON CANARIAS SA, VENTAJA EUROPA SA and INSIDE LOGISTICS SL (hereinafter IKEA group) our purposes are: The development, fulfillment and execution of the contract of sale of the products you have purchased or any other service contract between the two.

IKEA’s items have up to 25 years guarantee. Click here for more information.

To collect your purchases, you must present your identity document, the invoice (physical or digital) and the card used to pay for the purchase. If it is another person who collects the purchase and not the holder of the purchase, you must bring with you the written authorisation showing the full name and ID of the holder, as well as the full name and ID of the authorised person, plus the aforementioned, i.e. ID document, the invoice (physical or in digital format) and the card with which the purchase was paid for.

Card payment: This option allows you to close the process of the online shopping, we use a payment server from La Caixa so all the transactions will be done under a safe connection. You will be able to purchase with the credit or debit card you wish, Visa, MasterCard, 4B, Euro 6000, Maestro Spanish, IKEA FAMILY.
By phone: You can choose between your IKEA FAMILY Card or others. In this case, our Teleordering department will get in contact with you to formalize the purchase, coordinate your delivery and inform you about the state of your order.
Bank transfer: You can request a bank transfer, asking for the payment through our Teleordering team. In this case, our agents will inform you about the payment situation, the order, availability or stock of the items, returns and exchanges policy, arrival dates of items.
Financed purchase: You can finance your online purchase with the IKEA FAMILY MASTERCARD or Ventajon VISA cards. This service is available on purchases over € 60. Paypal: If you have a Paypal account, you can easily pay with your account.
You can also finance your purchases according to the financing campaigns in force in the IKEA stores, for more information you can contact our Teleordering service at the email address telepedidos@ikeasi.com.

Yes, all of our transactions are done under safe connection and we guarantee confidentiality for all your data.
Besides, with the purpose of reducing fraud, to provide additional security and comply with the European norm to regulate electronic payment services (3D Secure 2), we have updated the protocol for payments with VISA and MasterCard. Because of that, in order to shop online with your credit or debit card, we need your address, email and phone number.

No, currently we do not charge any commission to our customers when making the payment from their Paypal account.

The customer is responsible to check the goods at the moment of the home delivery. Changes and returns will be accepted in faulty items during the validity period of the guarantee from the date of purchase, being Sarton Canarias who will take charge of the delivery expenses, to the IKEA store. You will have to get in contact with us by means of our email callcenter@ikeasi.com or calling 928 194 532 providing the details of the product, receipt, as well as the damage it has. Once the information arrives we’ll indicate you how to proceed.

If after receiving the products you purchased you are not completely pleased with them, you have 90 days to return the product unopened, unused and unassembled, inside its original package and with the receipt.
It's indispensable to present the receipt for all returns or exchanges.
If you don’t love your mattress, change it! You have 89 nights to try your mattress from the date of purchase. If you are not comfortable with your mattress bring it to the store with the purchase receipt and choose a different one that adapts better to the way you sleep. It cannot show stains or dirt nor damages. We’re very sorry, but we cannot accept the return of bedding (sheets, pillows, duvets, duvet covers, pillow covers, etc.) that are used, without their original packaging or if the original packaging has been opened.
We cannot accept returns of fabrics, plants and other tailor made products or those acquired in the bargains department or that belonged to the display. We will allow the return or exchange of the faulty items during the validity period of the guarantee, being Sarton Canarias S.A., who will take care of the delivery costs to the IKEA store.
Click here for more information

The order cannot be cancelled once placed, but if once you have received you purchase you are not completely satisfied with the items, you can return it without being opened, inside its original package alongside with the receipt, in a period of 90 days.

If you're not completely satisfied with the products, return them without being open or uncovered, inside their original package and with the purchase receipt, before 90 days. It is necessary to present the invoice for all changes and returns.
Click here for more information