Guarantees 2024

What do the guarantees cover?

The extent of the guarantee of each product is described under each product.

Duration of the limited guarantee

The duration of the guarantee depends on the stipulated conditions for each product and it is valid from  the same date of purchase. The products that are not covered by these guarantees will be subject to a standard guarantee of 3 years, with the general conditions established in the guarantee policy.

What will IKEA do to correct the problem?

IKEA will examine the product to decide if it’s covered by the guarantee. IKEA will decide if the defective product will be repaired or replaced it with the same one or one with similar characteristics. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and commutes, provided that it is possible to repair the product without incurring in any additional expenses. This will not have validity, under no circumstances, if the repair work hasn’t been authorized by IKEA. The defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.

Guarantee Conditions

The guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.

What is not covered by this guarantee?

This guarantee is not applicable on products which have been saved or stored in an incorrect way, which have been misused or used incorrectly, which have been modified or altered, or which have been cleaned with unsuitable products or methods. This guarantee does not cover a regular wear, cuts, scratches or damages caused by impacts or accidents. This guarantee is not applicable if the product has been place outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee will not apply if the products have been used for public use, except those cases in which the product specifies that it is apt for public use.

How does the national, provincial and state legislation apply?

This guarantee grants specific legal rights, and it is complementary to the legal and statutory rights.

SPECIFIC PRODUCTS CONDITIONS

SOFAS AND ARMCHAIRS

Daily life at home demands a lot from sofas and armchairs. Our armchairs have been rigorously tested to comply with the quality and durability standards, as well as to comply with the most demanding requirements for domestic use. For this reason, we can offer a 10 and 25 years guarantee that covers defects in materials and manufacture covering the structures and cushions of our sofas.

For how long is the guarantee valid?

The sofas guarantee has a validity of ten (10) and twenty-five (25) years of guarantee from the date of purchase. The original receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee is only applicable to a domestic use and covers defects in materials and manufacturing on: structures and seat and back cushions.

10 years of guarantee on the following products:

• All sofas, sofa beds, armchairs and footstools, excluding those of natural fibers, covers and PÖANG cushions.

25 years of guarantee on the following products:

• STOCKHOLM sofa.

Products/parts/components not covered by this guarantee:

• Fabric covers.
• Leather covers.
• Coated fabric covers (nonremovable).
• Armchairs and footstools of natural fiber such as AGEN, ULRIKSGBERG, ALSEDA, BUSKBO, HOLMSTAD, TOLKNING, SALNÖ, GAMLEHULT and FRYKSAS.
• POÄNG cushions.
• POÄNG children's armchair.

We try our sofas and armchairs

At IKEA we try all our sofas and armchairs to be sure that they are durable. And we are specially demanding with those that have many years of guarantee. For example, we place a weight of 100 kg on the seat 50.000 times, and weights of 30 kg on the back of it the same number of times. And we do all of this to ensure that the structures will keep their stability and the cushions their elasticity and comfort. The guarantees we offer are proof that our sofas and armchairs can withstand being used frequently and during a long period of time, and are an assurance for you as a customer.

Care instructions

Cushions must be cared for so they keep their comfort. They must be fluffed in a regular basis, at least once a month. They also must be alternated, in a way that the cushions that are used the most interchange their place with those that are used less frequently.
Tighten the screws of the legs after two weeks of use, and make sure that they remain tight by checking twice a year.

Washable covers

• Follow the maintenance and cleaning instructions.
• Iron them while they are still a little bit damp.
• Place the cover again when it is still a little bit damp, it stretches more easily and adapts quickly to the right shape. But it is important that the cover is not too damp when it is placed on the structure again.

Leather

• Vacuum regularly with the soft brush accessory.
• Do not place the leather furniture in direct sunlight and leave a space of 12" to any source of heat to avoid the lather from drying.
• Never use detergents when cleaning them.
• The white leather or light color furniture are sensitive to strong colors such red wine or coffee. For this reason they need to be cleaned immediately.

More information in the maintenance instructions that are provided with the product.

DESKS AND STORAGE

Daily life at home demands a lot from ofce furniture. The IDÅSEN, RODULF, TROTTEN, HÄLLAN, GALANT, MITTZON and BEKANT series have been rigorously tested to meet standards for professional ofce use (EN527, EN1730 and ANSI/BIFMA X:5.5 for desks, EN1730 and EN15372 for storage, EN1730 and EN15372 for conference chairs, EN14072, EN14073, EN14074, EN14749, ANSI/BIFMA x5.9 and ISO-7170 for storage) and comply with rigorous quality requirements and durability. For this reason, we can ofer a 10 year guarantee that covers defects in the materials, manufacture or in its functioning of all parts of the IDÅSEN, RODULF, TROTTEN, HÄLLAN, GALANT, MITTZON and BEKANT series.

For how long is the guarantee valid?

10 year guarantee on the following products:

The guarantee for the IDÅSEN, RODULF, TROTTEN, HÄLLAN, GALANT, MITTZON and BEKANT series is valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

The guarantee covers the defects in the materials, manufacturing and functioning in all the components of the IDÅSEN, RODULF, TROTTEN, HÄLLAN, GALANT, MITTZON and BEKANT series, from the day of purchase at IKEA.

Which products are not covered by this guarantee?

The following products are not covered by the guarantee:

• Acoustic screens MITTZON.
• Frame with castors/coat rack MITTZON.
• Wire box for frame with castors MITTZON.
• Container for frame with castors MITTZON.
• Shelf for frame with castors MITTZON.
• Clothes rail for frame with castors MITTZON.
• Whiteboard/noticeboard MITTZON.
• Noticeboard TROTTEN.

Care instructions

Tighten the screws after two weeks of using the product, and make sure they are well tightened by revising them twice a week. For all surfaces: Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

OFFICE CHAIRS

Daily life at home and at work demands a lot from our seats. These chairs have been rigorously tested to comply with our strict quality and security requirements, as well as professional ofce use standards (EN 1022, EN 1335, ANSI/BIFMA X5.1 for ofice chairs EN16139, ANSI/BIFMA X5.1 for conference chairs). For this reason, we can ofer you 10 years of guarantee that covers defects in materials and manufacture of the mobile parts of the swivel chairs.

For how long is the guarantee valid?

The guarantee of these swivel chairs is valid for ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee applies for professional use in offices and it covers faults in materials or manufacturing of the following components of the swivel chairs:

• The structural frame.
• Mobile parts.

The mobile parts are components with movement or adjustment functions. The guarantee covers the functions for the components of the wheels, gas cylinder, mechanism, armrest and the back readjustment mechanism.

3 year guarantee in the following products:

• HUVUDSPELARE
• MATCHSPEL
• UTESPELARE

10 years of guarantee on the following products:

• MARKUS
• LÅNGFJÄLL
• FLINTAN
• HATTEFJÄLL
• JÄRVFJÄLLET
• TROLLBERGET
• LIDKULLEN
• ALEFJÄLL
• FJÄLLBERGET
• LAKTARE
• SMÖRKULL
• GRÖNFJÄL

MATTRESSES

Daily life at home demands much from mattresses and bases. IKEA mattresses and bases have passed rigorous tests to guarantee that they comply with our strict requisites regarding quality and durability, as well as complying with the most restrictive regulations related to domestic applications. This means that we can offer you a 25 years guarantee that covers mattresses and bases from defects in materials and manufacture.

For how long is the guarantee valid?

The guarantee for mattresses and bed components that are not electrical motors have a validity of twenty-five (25) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases from the date of purchase at IKEA. This guarantee applies to domestic use only.

This guarantee covers opened stitches, damaged springs, broken handles, the damage of the base of the mattress and excessive slumping.

What products does this guarantee not cover?

Sofa bed mattresses are not included in the guarantee.

Before using it for the first time

This guarantee is not applicable to mattress toppers, sofa bed mattresses and children’s mattresses, in these cases, a standard 3-year guarantee applies from the date of purchase.

Before using it for the first time

At the beginning your new mattress can seem a bit hard. Let a month go for your body to get used to the mattress and for the mattress to get used to your body. Rolled up mattresses recover their shape after 3-4 days of use. All new materials have their own particular smell, that disappears gradually. Airing and vacuuming of the mattress will help to get rid of the smell. For a better comfort, you need the right pillow. Make sure you have a pillow that adapts to you and your new mattress.

Care and cleaning

Complement the mattress with a mattress protector or a mattress topper. It will make it more hygienic as it is easier to remove and clean. Some mattresses and mattress pads have a washable cover, read the label that you can find inside the cover for more information. Make sure that the zip is closed when washing the cover. Vacuuming the mattress helps to get rid of dust and mites. Use upholstery soap to get rid of stains.
If your mattress can be turned around, turn it every three months more or less. This way you guarantee a more homogeneous wear and helps to prolong comfort.
Do not bend the mattress. You could damage the springs and the inside materials.
Even the best mattresses lose comfort over time and all mattresses accumulate dust and mites over the years.
This guarantee offers you specific legal rights, additional to the statutory legal rights.

89 nights to change policy

It is important for us that you sleep well on your new mattress. If you discover that it doesn't completely satisfy you, after waiting one month for the body to get used to the mattress, bring us the new mattress and try a new one. You have 89 nights to sleep on it!
*Except mattress toppers, sofa bed mattresses and children’s mattresses.
In order to change the mattress, it must not show any signs of stains or dirt. No money refund will be made on used or opened mattresses.

PAX/KOMPLEMENT

Daily life at home demands a lot from wardrobes. PAX wardrobes and KOMPLEMENT interior accessories have been rigorously tested to comply with our strict quality, resistance and durability requirements, as well as high demands for domestic use. For this reason, we can offer you 10 years of guarantee for the PAX wardrobes and KOMPLEMENT interior accessories marked with the logo under these lines, that covers defects in materials and manufacture.

For how long is the guarantee valid?

The guarantee for the PAX wardrobes and KOMPLEMENT interior accessories is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee only applies to domestic use for the storage of clothes and shoes, and covers the defects in the material and manufacturing of the following components of the PAX wardrobes and KOMPLEMENT interior accessories:

• Frames.
• Hinges and hinged doors.
• Frame dividers and pull-out shelves for structures.
• Sliding doors and sliding door mechanisms.
• KOMPLEMENT interior organizers.

Which products are not covered by this guarantee?

This guarantee does not cover: removable accessories for jewellery, KOMPLEMENT accessory with 4 compartments, KOMPLEMENT accessory with compartments, KOMPLEMENT drawer mat, KOMPLEMENT box, KOMPLEMENT extensible separator tray and KOMPLEMENT multiple hanger.

Care instructions

Assemble the wardrobe following the assembly instructions and secure the structure by fixing it to the wall. Remember that different types of wall need different types of restraints. If you're not sure, contact a specialist. Clean it with a damp cloth with a mild cleanser. Then clean with a dry cloth.

BATHROOMS

Daily life at home requires a lot from bathroom furniture, for this reason our bathrooms have passed rigorous tests to comply with our strict quality, resistance and durability requirements. They are tested to comply with the most rigorous requirements of domestic use. We offer you a 10 year guarantee from defects in materials and manufacture on the ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, HAGAÅN, FAXÄLVEN y LETTAN bathroom series, TOLKEN and ÅLSKEN worktops, ALMAÅN legs, all washbasins, taps and showers.

ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, HAGAÅN, FAXÄLVEN, TOLKEN, ÅLSKEN, ALMAÅN y LETTAN furniture series

For how long is the guarantee valid?

The guarantee for the ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, HAGAÅN, FAXÄLVEN, TOLKEN, ÅLSKEN, ALMAÅN y LETTAN products is valid during ten (10) years and is effective from the moment of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee applies to domestic use only and covers defects in material and manufacturing in the following furniture:

• ENHET furniture.
• HAVBÄCK furniture.
• ÄNGSJÖN furniture.
• TÄNNFORSEN furniture.
• HAGAÅN furniture.
• FAXÄLVEN furniture.
• LETTAN furniture.
• ALMAÅN and ENHET legs.
• TOLKEN and ÅLSKEN worktops. 

What is not covered by this guarantee?

This guarantee is not appliable to products that have been stored or assembled incorrectly, that have been used in a wrong way or improperly, that have been altered or modified, or that have been cleaned with inadequate cleaning products or methods. This guarantee does not cover the normal wearing out, cuts, scratches or damages caused by impacts or accidents. This guarantee is not appliable if the product has been placed outdoors or at a humid environment. This guarantee does not cover consequential or incidental damages. This guarantee will not be applied if the products have been destined for public use, except those cases where the product specifies that it is suitable for public use.

Installation

ENHET, HAVBÄCK, ÄNGSJÖN, TÄNNFORSEN, HAGAÅN, FAXÄLVEN y LETTAN bathroom furniture must be secured to the wall. Make sure that the walls of your bathroom support the weight of the furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. If you want information about the most suitable screwing system, contact a specialist retailer. Follow the assembly, installation and care instructions carefully.

Bathroom washbasins and faucets

For how long is the guarantee valid?

IKEA washbasins and faucets have a guarantee of between three (3) and ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

The guarantee only applies to domestic use and covers all defects of materials and manufacture of all wash-basins and faucets. Our products have been tested to comply with international standards and only the best materials are used to ensure our 10 year guarantee compromise.
3 year guarantee for the SALJEN faucet.
10 year guarantee for washbasins, including water traps and bathroom faucets, except the SALJEN faucet.

Installation

Washbasin furniture must be fixed to the wall. Make sure that the walls of your bathroom support the weight of the washbasin and furniture, as an incorrect installation can cause injury or damage. If you're not sure about the installation, contact a professional. As wall materials can be different, anchoring screws are not included. Follow the assembly, installation and care instructions carefully.

Certification

Some countries have introduced legal requirements for the approval and certification of bathroom washbasins and faucets. Our faucets and washbasins have been approved and certified to comply with the requirements of each market. The certification reference is found in the assembly instructions that you'll find in the faucet packaging.

Shower taps, screens and shower trays

For how long is the guarantee valid?

The guarantee for IKEA shower faucets is valid during ten (10) years from the date of purchase. The original purchase receipt is required as proof of purchase.

• Shower heads BROGRUND, VOXNAN and VALLAMOSSE.
• The shower screen OPPEJEN.
• The shower tray FOTINGEN.

What is covered by this guarantee?

This guarantee is valid for all thermostatic shower faucets at IKEA. Our products are tested under the most important international standards and we use the best components to ensure our promise of 10 years of guarantee.

BROGRUND, VOXNAN y VALLAMOSSE thermostatic mixers and thermostatic shower faucets

For how long is the guarantee valid?

The guarantee of three (3) years is valid for the following products and is effective from the date of purchase. The original purchase receipt is required as proof of purchase.

BROGRUND and VOXNAN

• Shower head.
• Shower handle.
• Hose.
• Rod.
• Shower shelves.

VALLAMOSSE

• Shower handle.
• Hose.
• Rod.

Installation

Follow the assembly, installation and care instructions carefully. If you have any doubt, get in contact with a professional.

Certification

Some countries have introduced legal requirements for the approval and certification of shower faucets. Our range has been approved and certified to comply with the requirements of each market.

KITCHENS

Daily life at home requires a lot from the kitchen, this is why we try ours thoroughly to guarantee that they can take a lot of weight, high temperatures and daily use.
We offer you a 5 to 25 year guarantee that covers defects in materials and manufacture of the METOD kitchen system. All faucets have a 10 year guarante, while all IKEA appliances have a guarantee of up to 5 years.
This guarantee is valid for domestic use.

METOD kitchen system

For how long is the guarantee valid?

The guarantee for the METOD kitchen system has a validity from five (5) to twenty-five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What does this guarantee cover?

This guarantee covers the following parts of the METOD kitchen system:

Products with a 25 year guarantee.

• Cabinet frames (except TUTEMO, VADHOLMA y TÖRNVIKEN).
• UTRUSTA hinges.
• MAXIMERA drawers of full opening.
• UTRUSTA shelves of tempered glass and melamine.
• METOD legs.
• Quartz countertops KASKER and ceramic SKARARP

Products with a 5 year guarantee.

• Knobs and handles.
• Fronts, plinths and cover panels.
• Strips and moldings.
• Dishwasher hinges.
• UTRUSTA wire baskets.

Products with a 3 year guarantee.

• Laminated countertops and wooden heavy plate.
• Sinks
• The kitchen systems KNOXHULT, SUNNERSTA and open kitchens ASPINGE and ÖNNERUP

Service post purchase

In order to offer you functional products that cover your needs and expectations we renovate our range every year. That's why we can't guarantee that all products and prices are available during the year's catalogue validity

Kitchen faucets

For how long is the guarantee valid?

The guarantee of IKEA kitchen is valid for ten (10) years from the date of purchase. The original receipt is required as proof of purchase.

What does this guarantee cover?

10 years of guarantee for all IKEA faucets. This guarantee only applies to a domestic use and covers faults in the materials and manufacturing of all faucets. Our kitchen faucets are tested under international standards and we only use very good quality components to ensure the 10 years guarantee.
10 year guarantee for all IKEA faucets, except LAGAN.
3 years guarantee for the LAGAN faucet.

Which products are not covered by this guarantee?

This guarantee does not cover LAGAN traps or the logical deterioration over time, cuts or scratches, or damages caused by accidents or waste of water. The filter does not apply either, it must be cleaned regularly and replaced once it's worn out..

Appliances

For how long is the guarantee valid?

The guarantee is valid for three (3) to five (5) years from the time of purchase of the appliance. The receipt is required as proof of purchase. If any service work is carried out during the limited guarantee period, this will not extend the limited guarantee period for the appliance, or the new components.

What does this guarantee cover?

The guarantee covers the faults of the kitchen appliance that has been caused by faults in manufacturing or materials from the moment of the purchase. This guarantee it's applicable for domestic use. The exceptions are specified under what is not covered by the guarantee.

Which appliances are covered under this limited guarantee?

The five (5) year guarantee is valid for all IKEA kitchen appliances and covers the faults in materials and manufacturing.

What appliances does this guarantee not cover?

3 year guatantee for the LAGAN and TILLREDA series.
5 year guarantee valid for the rest of the IKEA kitchen appliances (except LAGAN and TILLREDA).

What appliances are not covered by this guarantee?

No exceptions.
 

What does IKEA do to correct the problem?

EU (Nr. 99/44/EG) European guidelines and local regulations are applied on these conditions. The replacement is carried out by IKEA. If the service company repairs or replaces the appliance under the terms of guarantee, this company will install any new or repaired appliance. The reparation is carried out if possible. If the appliance is installed in any other furniture, the customer must uninstall before the visit of the service.

Who will carry out the service?

The service company will provide the service according to their operative or a service network.

What is not covered by the guarantee?

• Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including by excessive lime in the water supply, damage caused by abnormal environmental conditions. Consumable parts as batteries and lighting.
• Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and colour differences.
• Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap build up.
• Damage to: ceramic or glass accessories, dinnerware and flatware baskets, feed and drainage pipes, lighting, screens, knobs and pipe casings and parts of casings, unless such damages can be proved to be due to production faults.
• Cases in which the specialist technician does not find the failure
• Repairs not carried out by our appointed service providers or an authorised service or where non-original parts have been used.
• Repairs caused by faulty installations.
• Professional use of the appliance.
• Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product, it will be covered (but not under this guarantee). For complaints in respect to the last condition contact Customer Service on  www.islas.IKEA.es
• Cost for the initial installation of the appliance. These restrictions do not apply to the work made by a specialist that uses original parts to adapt the appliance to security specifications.

Legality area

For appliances that are bought in a UE country and taken to another the guarantee conditions of that country will apply. Duty to present service exists if the appliance installed is in accordance to:

• The technical specifications of the country where the complaint is made.
• The assembly and installation instructions and the security information that comes with the appliance.

How can you contact us if you need help after your purchase?

Call the number that you'll find on the documentation of the product. To give you a better assistance, read the use instructions closely before getting in contact with us. Have the item's code at hand before calling us. You'll find these 8 digits on the purchase receipt and the label of the appliance.

COUNTERTOPS IKEA

Daily life at home requires a lot from the kitchen, this is why we try ours thoroughly to guarantee that they can take a lot of weight, high temperatures and daily use.

We offer you guarantees from 3 to 25 years that cover our countertops.
This guarantee is valid for domestic use.

Laminated countertops EKBACKEN, LILLTRÄSK, SÄLJAN and JÄRSTORP, of wooden heavy plate KARLBY, PINNARP and SKOGSÅ, of bamboo heavy plate HOLMARED; of quartz KASKER and ceramic countertops SKARARP.

How much time does the guarantee last?

La garantia para encimeras laminadas y de chapa gruesa de madera dura 3 años.

The guarantee for the laminated countertops and the wooden heavy plate countertops is of 3 years. The guarantee for KASKER quartz countertops and SKARARP ceramic countertops has a validity of twenty-five 25 years and is valid from the date of the purchase.

The simplified invoice of the original purchase will be required as purchase proof. The simplified invoice of the original purchase will be required as purchase proof.

What does the guarantee cover?

This guarantee is only appliable for domestic used and covers the defects on the materials and the manufacturing of:

• Countertops with a 3-year guarantee.

This guarantee is appliable to laminated countertops and wooden heavy plate countertops, destined to bidimensional applications that are installed permanently inside the home (or property destined for different use) of the consumer or final user of the product.
 

• Countertops with a 25-year guarantee.

This guarantee is appliable to KASKER quartz countertops destined to bidimensional applications that are installed permanently inside the home (or property destined for different use) of the consumer or final user of the product.
It is also applied to SKARARP ceramic countertops that have always been at the home of the original buyer from the time the authorized installer assembled it. In these countertops said guarantee covers:

• Damages derived from misuse, including, although not limited to the use of the product for purposes that are not their own; using the product is a way that does not respect the technical or security norms applied; non-compliance with the care and maintenance instructions; and exposure of the product to the exterior of buildings
• Natural disasters, damages caused by the interaction of other products or any other cause that is out of IKEA's control. Variations in color and/or tone that derive from the natural evolution of the different components of the product.
• Cracks in the countertop after installation. Therefore, cracks in the final products are not considered a defective material. The main causes of the appearance of cracks are improper movement, the application of heat on the surface, the placement of excessive weight on the countertop or as a result of hitting the material after its installation.
• Within the definition of manufacturing defects covered by this guarantee durability is not included, during all its validity period, of accessory benefits of the own functionality of the product.
• Chipping. Chipping is not caused by a defective material but as the result of scratching and hitting objects on the borders of the product.
• It is expressly excluded from this guarantee any consequential or unforeseen damage, loss or expense apart from the product itself, including, with an illustrative character and not exclusive, damages to other products, installations or additional or supplementary repairs relative to plumbing, electric work or masonry that are, in their case, necessary to repair or replace the product, covered by this guarantee, that will be of sole responsibility of the customer.
• Equally, from the present guarantee are excluded prejudices that, in their case, could be generated from the appearance of the covered defect, including those that are generated during the process of presentation and processing of the complaint, as well as during the period of time during which the replacement is done. This exclusion extends, with an illustrative character, to all prejudice, including loss of profit, that could be generated in commercial, mercantile, industrial, professional activities, or merely housing activities, that the customer, product acquirer or third party could suffer.
• Any problem or damage derived from the exposure of the product to intensive and continuous use during long periods of time: including, among others, color fading, loss and decline of features and aesthetic characteristics.
• Problems, damages or inconveniences derived from the generation of static electricity or from the use of products intended to remove or reduce its effects.
• Damages that are brought because of deficiencies or omissions of the technical projects in base of which the buildings where the IKEA products are placed are executed.
• Equally excluded are the differences between samples and photographs from any IKEA product and the real bought products. Are excluded as well those stains produced by components specific to the material and defect in polishing, as IKEA in no case commercializes products that for any reason present these defects.
• This guarantee will lose its validity in the case of repairs and/or manipulations to the product without the due verification of IKEA.

With regard to SKARARP countertops, this guarantee does not cover:

• The defective or inadequate conditioning or installation.
• Any damage caused by third parties that are not related to IKEA, as for example, those problems caused by the incorrect preparation or finish or the product, inadequate installation methods or by any type of modification or manipulation of the original product.
• The formation of cracks on the ultra-compact surface due to a interaction or external force, as impacts, irregular cabinets or floors, settling or structural movements, an inadequate installation or other existing conditions in the house that could provoke the movement of the surfaces. For this reason, the formation of cracks and the shattering due to impact of heavy objects and the movement, displacement or settling of the support structure under the surface of the countertop (kitchen cabinets, etc.) are not covered by this guarantee.
• This guarantee does not cover indirect or fortuitous damages, as well as losses or expenses external to the product. The former includes, by way of illustration, the damage caused by other products or installations and the additional repairs and modifications; as for example, fixes of plumbing, electricity, tiling or wall cladding and masonry, the repair of the subfloor or the necessary preparations to repair or replace the surfaces covered by this limited guarantee. All these repairs and modifications will be responsibility of the customer.
• This guarantee does not cover products that have been treated with chemical agents or covered by coatings if those chemical agents or coatings are not authorized. If IKEA determines, in its sole discretion, that the applying of non-authorized chemical products or coatings has provoked the defects in the products or contributed to their appearance, it will remain free of any conformity obligation with this guarantee.
• This limited guarantee does not apply if the products have not been fully credited.
• This guarantee does not cover products exposed to an abnormal use or conditions or its improper use. "Abnormal use or conditions" includes, in an illustrative way, the damages caused by the inadequate manipulation or improper use, the non-authorized use of chemical products or physical elements and the non-compliance of the adequate care and maintenance indications; in detail, the maintenance or the damage related to shattering, the formation of cracks, the damages by impact the breakage due to improper use by the customer.
• SKARARP countertops aim to provide a natural and uniform look; for this reason this limited guarantee does not cover variations in color, tone, granular structure or brightness.
• This guarantee does not cover products that, you as a client, do not like after the installation due to color, style, style of the edges or other aspects depending on your personal opinion.
• This guarantee does not cover the result or appearance of grains.
• This guarantee does not cover wear marks on the ceramic countertop, which includes, in an illustrative way, metal marks, fingerprints or stains and other wear marks caused by domestic tools.
• Commercial uses of ceramic countertop are excluded from this guarantee. Commercial uses include, in an illustrative way, the use in commercial buildings, such as stores, restaurants, offices, hotels or apartment complexes.
• IKEA is not responsible for the damage or deterioration caused, in its totality ot in part, by force majeure circumstances (which include, in an illustrative way, earthquakes, tornado, tropical storms and hurricanes), exposure to corrosive pollutants (including, in an illustrative way, salty water or chemical products present in rain water), fires, flooding, explosions, improper storing or manipulation, site conditions, architectural and technical or structural settling, vandalism acts or accidents; as well as no other external cause our of their control.
• The present guarantee excludes any additional damage that may be caused by a covered defect, which includes the damaged caused during the period in which the guarantee claimed is being processed, as well as during the replacement period of the product. This exclusion includes, in an illustrative way, all prejudice that could be generated to commercial, industrial, professional or daily life activities that the buyer or a third party could suffer.
• The differences that are found when comparing the samples and photographs of any countertop with the specific product that is bought will not be covered by this guarantee.
• This guarantee will lose its validity in the case of repairs or manipulations done to the product without the IKEA'S due verification.
• This guarantee does not cover surface pieces where some piece/plaster/enamel/paint has detached. The pieces that have detached are not due to a defective material, but are the result of scratching or hitting with objects the borders of the product.

STORAGE: BROR

Daily life at the office and at home requires of a lot of furniture. The storage solution BROR has been evaluated rigurously to comply with the professional use norms at the office (EN1730, EN527 and ANSI/BIFMAx5.5 for tables, ISO7170, EN14073, EN14074 and ANSI/BIFMAx5.9 for storage) and complies with our quality and durability strict requirements. That is why we can offer you 10 years of guarantee that covers the material, fabrication and functioning defects to all the parts of the storage solution BROR.

For how long is the guarantee valid?

The guarantee of the BROR storage solution is valid from the date of the purchase. The invoice must be presented as proof of purchase. 
 

What does this guarantee cover?

The guarantee covers the material, fabrication and functioning defects to all the parts of the storage solution BROR from the date of purchase at IKEA. 
 

What products aren't covered by the guarantee?

The following products aren't covered by the guarantee:

• BROR cart
• BROR table

What does not cover this guarantee ?

This guarantee covers the items of the storage solution BROR that have been stored or assembled incorrectly, used in a wrong way, that have been altered or modified, or that have been cleaned with methods or cleaning methods that are inadequate.
This guarantee does not cover normal wearing out of the furniture, cuts, scratches caused due to hits or accidents. The guarantee does not apply if the product has been outdoors or exposed for a long time to the sun or at a wet place, like a bathroom. This guarantee does not cover the damages provoked by consequential or indicental damages. 
 

Care instructions

Tighten the screws two weeks after the first use of the product and make sure that they are well tigthened, checking them several times a year. For all the surfaces: clean it with a damp cloth and soft detergent, then dry it with a dry cloth. 

SKYTTA

Daily life at home demands a lot from wardrobes. SKYTTA sliding doors pass rigurous tests to guarantee the quality and durability standards, as well as the compliance of the most demadning requirement for domestic use. Due to this que can offer a 10-year guarantee for material and manufacture defects.

 

What duration has this guarantee?

The guarantee for SKYTTA sliding doors is valid for ten (10) years from the purchase date. The original purchase invoice must be presented as proof of the purchase.
 

What does this guarantee cover?

This 10-year guarantee is applied just to domestic use, and covers the material and manufacture defects of the following components of the SKYTTA sliding doors:
 

• Door frames
• Door pannels
• Rails
• Lateral pannels
• Height reducer
• Brake bar
• Fittings

What does not cover this guarantee?

This guarantee is not appliable to items that have been stored or assembled incorrectly, that have been used in a wrong or bad way, that have been altered or modified, or that have been cleaned with wrong products or wrong cleaning methods. This guarantee does not cover the usual wearing out of the product, cuts, scratches or damages caused by hits or accidents. 

This guarantee is not appliable if the product has been place outdoors or at a wet environment. This guarantee does not cover incidental or consequential damages- This guarantee will not be applied if the items have been used for public use, except those cases in which the product specifies that is apt for public use.
 

Maintainance intructions

Assemble the the doors following the assemblage instructions and securing them by fixing them to the walls and floor. Remember that different types of wall will need different types of fittings. If you are not sure, contact with a specialist. Clean the rail and the door wheels frequently to make sure they open and close easily and that the wheels are not damaged. Clean with a warm cloth in a soft cleaner. Then use a dry cloth.

Knives

The day-to-day at home demands a lot from knives. Our knives are specially designed for daily use. With a quality that resist the requirements of a kitchen, these knives must the be first thing you choose in your kitchen. We guarantee that the knives will perform its functions for 15 years. That means that they will work as they did the first day, as long as our maintenance instructions are followed and that they are subjected to a normal domestic use (cutting food, cleaning once a day and sharpening regularly). 
 

For how long is the guarantee valid?

The guarantee for the knives is valid for fiteen (15) years from the purchase date (it only applies to purchases that are made from the 1st of September 2024 onwards). The original purchase invoice must be shown as purchase proof.
 

What does this guarantee cover?

This guarantee covers the functioning, materials and manufacturing of most of IKEA knives. This means that subjected to a normal domestic use and following our maintenance instructions, they will work as they did the first day, even after 15 years. We understand as normal product use cutting food, cleaning the knife by hand once a day and sharpening it regularly.
 

This guarantee covers:

• The knife's edge. The knife must be sharpened when you purchase it and you can keep it sharpened in order to meet its functions every day. The knife's edge is made of tempered steel so it is possible to sharpen the knife like the first day at any moment during the guarantee period. 
• The resistance of the handle. The knife's handle should not split, break nor separate from the blade, since the knife would not be fit for use.
• The knife's blade corrosion.

Products that this guarantee does not cover:

This guarantee does not cover FÖRDUBBLA, HACKIG, UPPFYLLD, SKALAD y SMÅBIT knives, nor cutlery knives or knife sharpeners.
 

What will IKEA do to solve the problem?

IKEA will examine the product in order to decide if it is covered by the guarantee. IKEA will decide if it is necessary to repair the defective product or to substitute it for a similar product or with similar characteristics. If the product is no longer sold at IKEA, IKEA will provide a suitable substitution product. It will be IKEA who establishes what a suitable substitution product is.
 

What does not cover this guarantee?

This guarantee is not appliable to product that have not been used for domestic use. This guarantee does not cover changes on the appearance of knives, except if they have a significative effect on its functions. 
This guarantee is not appliable to product that have been stored or kept incorrectly, that have been used inapprorietly, that have been altered or modified, or that have been cleaned with wrong products or methods. This guarantee does not cover the normal wear of the product, cuts, scratches or damages caused by impact or accidents. This guarantee is not appliable if the product has been placed outdoors or humid environments. This guarantee does not cover incidental nor consequential damages.
 

Maintenance isntruction before using it for the first time

• Clean, clear and dry before using it for the first time.

Cleaning

• It is better to clean the knives by hand. It is unlikely that the knife is damaged if cleaned in the dishwasher, but the edge can be damaged and the blade corroded.
• Clean and dry the knife just after using it. By doing this you will stop the risk of spreading bacteria, like for example, the raw chicken to fresh vegetables.
• To avoid marks on the blade, dry the knife inmediately after cleaning it.

Pots and pans

The day-to-day at home demands a lot from kitchen utensils. The pots, pans and woks are subjected to rigurous tests to resist the daily life.
We guarantee the use of pots, pans and woks without non-stick coating for 15 years.
hat means that they will work as they did the first day, as long as our maintenance instructions are followed and that they are subjected to a normal domestic (cooking and cleaning once a day).
 

 For how long is the guarantee valid?

The guarantee for the pots, pans and woks without non-ctick coating is valid for fiteen (15) years from the purchase date (it only applies to purchases that are made from the 1st of September 2024 onwards). The original purchase invoice must be shown as purchase proof.
 

What does this guarantee cover?

This guarantee covers the functioning, materials and manufacturing of most of pots, pans and woks without non-stick coating. This means that subjected to a normal domestic use and following our maintenance instructions, they will work as they did the first day, even after 15 years, respectively. We understand as normal product use cooking and cleaning it once a day.
 

This guarantee covers:

• Base staility. In other words, that the base is flat transmit the heat efficiently.
• The manufcaturing of the product, damages or cracks on metalic parts, handles, etc.
• For stainless steel pots, pans and woks: the dishwasher can be used. It does not have adverse effects in its function. For more details, check the care instructions that come with the product.
• For pots, pans and woks made of cast iron and enamelled cast iron, carbon steel, pots and pans that contain parts of wood: this guarantee only applies if they are cleaned by hand. For more detailsm check the care instructions that come with the product.

Products that this guarantee does not cover:

This guarantee is not appliable to pots, pans and work with non-stick coating.
 

What will IKEA do to solve the problem?

IKEA will examine the product in order to decide if it is covered by the guarantee. IKEA will decide if it is necessary to repair the defective product or to substitute it for a similar product or with similar characteristics. If the product is no longer sold at IKEA, IKEA will provide a suitable substitution product. It will be IKEA who establishes what a suitable substitution product is.
 

What does not cover this guarantee?

This guarantee is not appliable to product that have not been used for domestic use. This guarantee does not cover changes on the appearance of the pots and pans, except if they have a significative effect on its functions. This guarantee is not appliable to product that have been stored or kept incorrectly, that have been used inapprorietly, that have been altered or modified, or that have been cleaned with wrong products or methods. This guarantee does not cover the normal wear of the product, cuts, scratches or damages caused by impact or accidents. This guarantee is not appliable if the product has been placed outdoors or humid environments. This guarantee does not cover incidental nor consequential damages.

Maintenance instructions

Depending on the materials of the pots and pans, different maintenance instruction must be taken into account, so make sure you follow the specified instruction in each product. If you are not sure of the instructions you must follow, contact with your IKEA store/customer service o visit www.islas.IKEA.es, locate you product through the browser and go to the Materials and care section.